The City of Cleveland today announced it is testing GovQA, a new public records management system. The online portal aims to improve the eﬃciency of the City’s records request and tracking process, while improving public transparency.
GovQA will be available on the City’s website (hp://www.city.cleveland.oh.us/) in mid-November and allows the public to submit requests, track progress and receive email updates.
“Public records should be readily available and we want to streamline the process in which citizens receive information,” said Mayor Frank G. Jackson “The new system is not the ﬁnal answer, but an important ﬁrst step in a comprehensive eﬀort to fulﬁll requests in a timelier manner.”
Visitors to the portal may create an online account or submit an anonymous request. Requests are then sent to the Public Records department and/or the requesting department(s) to be fulﬁlled. GovQA allows the City to create frequently asked questions and trending topics pages which will allow public access to information without ﬁling a formal request.
“Although we are still testing the new GovQA system, we’re excited to have this innovative software available throughout the City, “said City of Cleveland Commissioner of Information Technology Kim Roy Wilson. “IT is training the necessary staﬀ on the system and how to use this technology to improve departmental collaboration when fulﬁlling records requests.”
Following the launch of GovQA, requestors may still ﬁle records requests in person at City Hall weekdays from 8 a.m. to 5 p.m. – 601 Lakeside Ave., Room 106.