Resources To Help Manage Public Records Requests Through This Crisis

GovQA is offering our time and resources during this time of need – whether you’re seeing an increase in requests already or if you’re still a few weeks away from being inundated. We have several resources you may find useful:

Prepare your Organization with the Covid-19 Records Response System

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Covid-19 Survey

We’re conducting a survey, asking folks like you managing public records how their lives are changing with Covid-19.

Take the Survey

Free Spreadsheet

We’ve created a free spreadsheet for Organizations not on GovQA to manage increasing requests

Download Spreadsheet

Work From Home

Tips for agencies looking to implement work-at-home policies

Learn the Tips

Process Evaluation Scoresheet

As the dust settles, request volumes will rise. Take this short, 6 part quiz to assess the level of automation you are currently utilizing.

Check Your Score

Feature Highlight: Trending Topics

With Trending Topics, post Covid-19 related information once and let requesters automatically follow updates.

Learn More

Feature Highlight: Deflection

Reduce your workload using "deflection" via keyword triggers and materials estimates to encourage self-service

Learn More

Non-Emergency Reporting

Get the tools for non-emergency police reporting to help reduce the burden on law enforcement during this time.

Learn More

Peers in Public Records Newsletter

Subscribe to receive a curated list of Covid-19 Public Records News to your inbox


5 Ways the Pandemic is Impacting Public Records Requests

How are state, county, and city governments handling open records requests during COVID-19? Article by Jen Snyder of GovQA.

Read the Article

State COVID-19 Portals List

How are other states handling the COVID-19 crisis messaging? Click for a list of state portals.

See the List

If you would like assistance or training in setting up FAQ or Trending Topic pages on your portal, please contact GovQA Customer Success: