Woodridge, IL | April 30, 2021 – Exclusive: New Index Tracks Data on Public Records Requests
Synopsis: GovQA, which sells software to help the public sector handle public records requests, is putting out a quarterly index to benchmark how difficult the job is. By their measure, complexity has more than doubled since 2018.
GovQA, which sells software to help the public sector handle public records requests, is putting out a quarterly index to benchmark how difficult the job is. By their measure, complexity has more than doubled since 2018.
If one works with public records, one might have felt a creeping sensation in the past several years that the job is slowly getting harder.
And in fact it has — by one measure, it’s gotten 150 percent harder since 2018.
That number comes from a new report, to be updated four times a year, from gov tech company GovQA. The company offers software to help government agencies handle public records requests, and it’s now digging into the work its customers are doing to benchmark the complexity and volume of those requests into numbers that represent nationwide trends.
The idea, in broad strokes, is to create a common understanding of what it takes to fulfill public records requests so that everybody — government agencies, legislators who vote on funding, the public, the media and so on — can see what’s changing. The data is based on activity among 239 organizations, of which 58 are at the state level, 44 are in county government and 128 are within municipalities.
GovQA is the leading provider of cloud-based SaaS automated workflow solutions for government compliance. Customers use our software to more easily process and manage public records and information requests. GovQA combines trusted tools and security, proven government expertise, and a scalable platform that enables cities, counties, and state agencies to securely collect and control time-sensitive information. GovQA’s proprietary Peers in Public Records (PiPR) Index is the only index that tracks trends in public records for state and local governments.
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