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THERE’S A NEW BENCHMARK IN TOWN.

HARNESS THE POWER OF THE GOVQA PEERS IN PUBLIC RECORDS INDEX

DOWNLOAD THE FULL REPORTView the Webinar

THERE’S A NEW BENCHMARK IN TOWN.

HARNESS THE POWER OF THE GOVQA PEERS INDEX

LEARN MORE

The Peers in Public Records Index (PiPRIndex) tracks complexity over time.

PiPRIndex Historical Graph

QUANTIFYING COMPLEXITY IN PUBLIC RECORDS

As the Gov Tech market leader in cloud-based automated workflow (SaaS) software for governments, GovQA is singularly positioned to provide this actionable barometer for the public records industry.

Anonymized data from GovQA’s broad and diverse customer base,
brings to light important trends affecting state, county and city governments on a quarterly basis.

This report, the first of the four Peers in Public Records Index reports, covers Complexity. The other three (Compliance, Accessibility, and
Economics) will follow in early 2021.

DOWNLOAD THE FULL REPORTView the Webinar

Public Records Complexity has increased 23% from January to December 2020.

QUANTIFYING COMPLEXITY IN PUBLIC RECORDS

As the Gov Tech market leader in cloud-based automated workflow (SaaS) software for governments, GovQA is singularly positioned to provide this actionable barometer for the public records industry.

Anonymized data from GovQA’s broad and diverse customer base,
brings to light important trends affecting state, county and city governments on a quarterly basis.

This report, the first of the four PEERS Index reports, covers
Complexity. The other three (Compliance, Accessibility, and
Economics) will follow in early 2021.

Public Records Complexity has increased 23% from January to December 2020.

DOWNLOAD THE FULL PiPRIndex REPORT

CALCULATING

PUBLIC RECORDS COMPLEXITY:

Complexity, by definition, is the state of being intricate or complicated
– having many interconnected parts or features. The causes of complexity
as they relate to public records are:

1. Scale (the number of request files in the system);
2. Diversity (the extent to which request files are different); and
3. Connectivity (the inter-relationships required to process requests).

These factors have been identified in the vast GovQA anonymized blind
data sets and grouped for convenient analysis and use as a decision-making
tool for government leaders. Download the full report below or click
continue to see a snapshot.

PiPRIndex

Join the Conversation. What are your peers prioritizing as they look to 2021?

Take the 2021 Peers In Public Records Survey.

MAKING SENSE OF THE COMPLEXITY REPORT:

OVERVIEW

The GovQA Complexity Index is composed of two markers: the Records Marker; and the Activities Marker.

To calculate the Complexity Index, the Records and Activities Markers are weighted against Request Volume – which is the total count of public records requests received by an agency.

Records Marker

The Records Marker is an indicator of the complexity of
the public record files themselves. It includes:

The Quantity of Response Documents (indicates scale)

The Sizes of Response Documents (indicates scale)

File Type Group: Video Files (indicates scale and diversity)

File Type Group: OCR Files (indicates scale and diversity)

Activities Marker

The Activities Marker is an indicator of user activities
related to processing public records requests. It includes:

Average User Interactions (indicates connectivity)

Clarification Emails Generated (indicates connectivity)

Total Time Spent (indicates scale)

MAKING SENSE OF THE COMPLEXITY REPORT:

OVERVIEW

The GovQA Complexity is composed of two markers: the Records Marker; and the Activities Marker.

To calculate the Complexity Index, the Records and Activities Markers are weighted against Request Volume – which is the total count of public records requests received by an agency.

Records Marker

The Records Marker is an indicator of the complexity of the public record files themselves. It includes:

  • The quantity of response documents (indicates scale)
  • The sizes of response documents (indicates scale)
  • File Type Group: video file (indicates scale and diversity)
  • File Type Group: OCR files (indicates scale and diversity)

Activities Marker

The Activities Marker is an indicator of user activities related to processing public records requests. It includes:

  • Average User Interactions (indicates connectivity)
  • Clarification Emails Generated (indicates connectivity)
  • Total Time Spent (indicates scale)

10 WAYS TO USE THE
PEERS IN PUBLIC RECORDS INDEX:

10 WAYS TO USE THE PEERS IN PUBLIC RECORDS INDEX:

Use GovQA’s statistically-significant data to support technology investment decisions that address increases in complexity.
Forecast the potential future state of the industry.
Measure the impact of significant national events on public records (aligning spikes with high profile incidents).
Compare automation, digitization, and transparency of the government sector with other industries.
Begin collecting your agency’s own values for each marker.
Look back at the history of change and progress in the government sector.
Compare your agency’s own complexity figures with those of your peers.
Share the Index on social media to drum up a discussion about public records trends.
Quantify changes in specific complexity measures over time.
Include the Index in public meeting presentations to increase exposure for this vital aspect of government.
Forecast the potential future state of the industry.
Compare automation, digitization, and transparency of the government sector with other industries.
Look back at the history of change and progress in the government sector.
Share the Index on social media to drum up a discussion about public records trends.
Include the Index in public meeting presentations to increase exposure for this vital aspect of government.

Downloads:  Press Release  | INFOGRAPHIC | METHODOLOGY – FULL REPORT

COMPLEXITY AS
A CATALYST

Requests are increasing in complexity. Litigation throws sand in the gears of operations. It’s getting more and more difficult over time. So we must embrace new techniques and methodologies if we’re going to continue on the course of improvement that we’re all seeking here in this profession.”

_

Michael Sarich, Director Veterans Health
Administration, FOIA program and co-chair
of the CFO Technology Subcommittee to
OGIS stated at a recent FOIA Advisory
Committee meeting

COMPLEXITY AS
A CATALYST

Requests are increasing in complexity. Litigation throws sand in the gears of operations. It’s getting more and more difficult over time. So we must embrace new techniques and methodologies if we’re going to continue on the course of improvement that we’re all seeking here in this profession.”

_

Michael Sarich, Director Veterans Health Administration, FOIA program and co-chair of the CFO Technology Subcommittee to OGIS stated at a recent FOIA Advisory Committee meeting

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