If you’re considering a move to a more automated records request management solution, you may want to calculate your ROI to solidify your decision.
Things You Should Know
- 1FTE cost (for government employee) is estimated at $60,000/yr (includes salary, benefits, pension). Example uses 50K salary multiplied by 25% for benefits, pension = $62,500.
- 2Paper, CDs, flash drives, and other material costs. One agency in Washington spends $60K/year on CDs alone for video evidence. If you’re in a state that allows time and materials fees collection; are you collecting? Our customers have found that integrated invoicing and payment modules make it easy to recoup costs.
- 3Request volumes are growing (see Sunlight Foundation Report). Typically GovQA customers see a 20% reduction in PRR due to our patent-pending deflection technologies. Especially for state and large city & county agencies, this volume could require an additional full-time employee if automated solutions are not put into place. Another data point example: One large city projected that they spend $267 in time and resources per request. For the request volume reductions they see using GovQA’s deflection and duplicate request prevention tools, the department saves $721,167/year.
- 4Security can straddle the line between hard and soft costs, but we’ve seen agencies turn to automated workflow solutions after facing litigation losses in the 7 figures for data theft and accidental release of personally identifying information (PII).
- JLARC in Washington State compiles data about the true cost of public records. Learn more about JLARC metrics here.
Want a more custom, detailed analysis?
For a more thorough, customized analysis of the true cost of public records request processing at your organization, schedule an overview with our sales team today.