Looking for a Citizen Request Management
tool to automate communications? We have a solution!

GovQA’s multi-lingual 311 and Citizen Request Management (CRM) platform helps cities, counties, and state agencies of all sizes service over 80 million citizens across the country. GovQA’s technologies help keep stakeholders informed 24/7.

govqa citizen request management product icon


Auto-route, escalate, track, distribute, log, and manage requests

Secure Data

The highest level of security and data protection available to governments


Customize different reports, dashboards, and data views


Auto-send real-time information updates to citizens


Auto-grow knowledge bases that automatically change when new information is added


Support multiple customized portals that have the look and feel of your website

Award-winning website and mobile app portals

The GovQA CRM platform uses proactive, auto-answer and auto-action technologies to manage citizen interaction across multiple channels.

Manage citizen interaction across multiple channels

Auto-Action Service Requests

  • Capture requests via any channel (web, mobile, phone, voicemail, email)
  • Auto-route, escalate, track, distribute, log, and manage requests
  • Use dynamic request training to help customer service/support representatives handle unique requests
  • Tailor rules, workflows, and Service Level Agreements by department
Request Demo

Responding to multi-department requests is no longer a challenge with GovQA; we can transmit information to the departments with just a few clicks and it’s just as easy for them to send records back.

Jeri Carter LawsonPublic Information Officer, Dallas, TX
Secure Data

Security is our top priority

GovQA offers the most advanced security technology available to government today – so you can prevent data exposure and limit your risks. At its core, the GovQA platform is built to resist security threats. It is single-tenant with a proprietary code base. Our cloud service can support virtually all compliance and security initiatives.

Architectural Barriers Protect Against Malicious Invasion

  • Single tenant architecture physically isolates your data for utmost security and protection from bots, spam, spoofing, malware, denial of service attacks, ransomware, data compromise and theft
  • Proprietary platform code (with no open source code used in our core platform) reduces vulnerabilities and protects against hackers

Layered with Internal Security Measures

  • Encrypted at rest and in-transit (AES 256 bit), so only authorized users gain access to data
  • In-Tool Redaction™ reduces chance of data loss between tools
  • Microsoft Azure Government hosting provides the most advanced, technically sophisticated hosting available to government today
  • Role-based access controls limit what users can see and do
  • Dedicated, onsite security staff at GovQA guard your data 24/7

Fully Audited and Compliant

  • Compliance with CJIS, HIPAA, NIST, and FISMA lets you avoid fines, litigation, and public discord
  • Rigorous SOC 2 Type 2 audit (now in progress) supplies evidence of comprehensive auditing over time (vs. a single moment in time with SOC 2 Type 1)
  • GovQA, the company itself, has an extensive SETA (Security Education Training Awareness) program in-house and is CJIS and HIPAA compliant as confirmed by annual 3rd party audits conducted at our facilities – so you can have full compliance confidence
Tailored to each Department

Customize Internal and External Work By Department

  • Provide different intake, website and mobile app portals
  • Define, collect and manage different data and display screens
  • Customize reports, dashboards, and data views
  • Create departmental call scripts, workflows, rules, and service triggers
  • Set multiple security levels within each department
  • Centrally manage content and requests by program or across all programs
  • Leverage additional capabilities—IT Help Desk, Intranet/CMS
Request Demo
govqa citizen request management customized reports and dashboards view on macbook pro

The ability to receive, log, track, and respond to a requester electronically saves enormous amounts of staff time. It allows the City to be 100% compliant with the mandated 10 day response deadline.

Cindi MansellSalt Lake City, City Recorder
Auto-send real-time information updates to citizens

Service Citizens Proactively

  • Merge, deflect or eliminate duplicate requests
  • Allow ANY approved party to create, centrally review, and immediately publish a service announcement to a website or mobile app
  • Create an auto-directory of announcements for citizen access
  • Allow citizens to “follow” announcements updates
  • Auto-send real-time information updates to citizens
Request Demo

We have been able to create a system that makes requesting open records as easy and simple as possible. Designed with the requester in mind, it will make requests more efficient than ever before.

Jeri Carter LawsonCity of Dallas, Texas
Help keep stakeholders informed 24/7

Automatically Answer Information Requests

  • Auto-grow knowledge bases that automatically change when new information is added
  • Track, display and promote top questions
  • Allow detailed, filtered information search
  • Attach forms, payment, and service requests to responses
Request Demo
Friendly User Experience

Offer Web and Mobile Citizen Portals

  • Support multiple customized portals that have the look and feel of your website
  • Let citizens find information OR submit a request
  • Offer citizens 24/7 access and status updates
Request Demo

According to Corpus Christi city officials, the My City mobile app, designed by GovQA, is “a free and fast way to connect with City services and information”. The app won TAMIO and 3CMA awards for best app in 2019.

Corpus Christi, TX

FREE Datasheet — Citizen Request Management

Download our Citizen Request Management Datasheet and share it with your team. Then, give us a call for a personalized demo!