Trouble keeping important people in the communications Correspondence loop? We have a solution!

Managing communication to and from elected officials and their aides, government agencies, legislative bodies, attorneys, the media, and the public can be complex and cumbersome, not to mention time consuming.

The GovQA Correspondence management solution centralizes and streamlines the process, helping your staff respond to requests for information and assistance more efficiently and timely, while reducing the risk and exposure for your agency.

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ASSIGN AND TRACK INBOUND REQUESTS

Communicate and collaborate with external agencies

SECURE DATA

The most advanced security technology available to government today

EASILY FULFILL REQUESTS

Work through all responses and files in a single location

IN-DEPTH REPORTING

Dashboards and reports alert you to request progress and deadlines

COMPREHENSIVE WEB PORTAL

Automated communications provide requesters with timely updates

Efficiently Manage Requests for Information & Assistance

Assign and Track All Inbound Requests

  • Assign tasks to staff members
  • Communicate and collaborate with external agencies
  • Share documents, files and information
  • Save valuable time by automating workflows
  • Systematically remind task owners of due date
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”Responding to multi-department requests is no longer a challenge with GovQA; we can transmit information to the departments with just a few clicks and it’s just as easy for them to send records back.

Jeri Carter LawsonPublic Information Officer, Dallas, TX
Secure Data

Security is our top priority

GovQA offers the most advanced security technology available to government today – so you can prevent data exposure and limit your risks. At its core, the GovQA platform is built to resist security threats. It is single-tenant with a proprietary code base. Our cloud service can support virtually all compliance and security initiatives.

Learn More About Security

Architectural Barriers Protect Against Malicious Invasion

  • Single tenant architecture physically isolates your data for utmost security and protection from bots, spam, spoofing, malware, denial of service attacks, ransomware, data compromise and theft
  • Proprietary platform code (with no open source code used in our core platform) reduces vulnerabilities and protects against hackers

Layered with Internal Security Measures

  • Encrypted at rest and in-transit (AES 256 bit), so only authorized users gain access to data
  • In-Tool Redaction™ reduces chance of data loss between tools
  • Microsoft Azure Government hosting provides the most advanced, technically sophisticated hosting available to government today
  • Role-based access controls limit what users can see and do
  • Dedicated, onsite security staff at GovQA guard your data 24/7

Fully Audited and Compliant

  • Compliance with CJIS, HIPAA, NIST, and FISMA lets you avoid fines, litigation, and public discord
  • Rigorous SOC 2 Type 2 audit (now in progress) supplies evidence of comprehensive auditing over time (vs. a single moment in time with SOC 2 Type 1)
  • GovQA, the company itself, has an extensive SETA (Security Education Training Awareness) program in-house and is CJIS and HIPAA compliant as confirmed by annual 3rd party audits conducted at our facilities – so you can have full compliance confidence
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Respond in a timely and efficient way - while reducing risk

Easily Fulfill Requests and Improve Processes

  • Work through all responses and files in a single location
  • In-tool Redaction™ option to redact protected data
  • Use email and letter templates to save time in communicating
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”We strongly believe in the value and necessity of transparency in government, and [GovQA] allows us to be more efficient and responsive and improve on our former practices.

Deborah DanceCobb County, GA City Attorney
IMPROVE BUSINESS INTELLIGENCE

In-Depth Reporting

  • Gain in-depth insight via a robust reporting suite
  • Dashboards and reports alert you to request progress and deadlines
  • Complete audit trail of every action associated with a request
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GovQA public requests report and correspondence request module
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Provide Requesters with a Great Experience

Comprehensive Web Portal

  • Online portal makes it easy to submit requests
  • Automated communications provide requesters and aides with timely updates
  • Send communications and files to requesters and aides via secure portal
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FREE Datasheet — Correspondence

Download our Correspondence Datasheet and share it with your team. Then, give us a call for a personalized demo!