Ann as been a member of the law enforcement profession since 1997 and has been working with police records since 2015. In 2016 she accepted the position as Crime Victim Liaison, and in 2019 was promoted to Records Supervisor. Ann holds a Bachelor of Science in Occupational Education in Human Services (specialized in Criminal Justice), and a Master in Public Administration (specialized in Justice Administration). In her spare time, Ann enjoys crocheting, readings, and spending time with her family.

Gretchen is currently responsible for implementing policies and procedures that optimize the GovQA customer experience. She works with customers as their advocate by bridging the gap between users and IT.

Previously, Gretchen supervised a staff of 5 employees in the Records Services Division for the Arlington Police Department. The division under her direction processed 300 to 500 Open Records Requests, 300-500 Intergovernmental Agency Requests, and 700-900 Vehicle Crash Report Requests via the GovQA system each month.

As GovQA’s Chief Evangelist, Jen is interested in meaningful conversations that look both at the big picture, as well as dig deep into nitty-gritty best-practice working sessions on all government challenges and opportunities including those related to technology, transparency, security, procurement, legislative mandates, compliance, staffing challenges, and more. Jen’s 15 years of experience in the state and local government space includes guest speaking and moderating for government events, roundtables, and associations.